Infrastructure
airports /
Europe
Less contact
Heathrow Airport tests Touchless Bag Drop, Amadeus technology that delivers baggage without touch
Heathrow Airport
Ed Webster, CC BY 2.0, via Wikimedia Commons
Rafael Ramos
9/17/2021
The new technology implemented in tests at Heathrow Airport promises to decrease the contact needed between people by using proximity sensors to allow passengers to check in their luggage without touching the screens of kiosks.
Baggage treated in this way provides, in addition to less contact and consequently more safety, ease and speed in the process.
The touchless luggage delivery innovation developed by Amadeus was initially installed in six Auto Bag Drop (ABD) units.
The functionality is via an infrared proximity sensor that is installed at the top of the baggage self-service screen. The passenger's finger is detected before touching the screen, up to 3 cm, so passengers can use the bag drop unit normally without having to touch the screen.
“We are gearing up to welcome more travelers back, looking for new and innovative technologies that will help ensure the passenger experience remains safe and efficient in a post-covid world,” said Heathrow Director of Process Improvement, Mark Burgess.
Amadeus and Heathrow Airport have been testing several innovative technologies to decrease contact in recent months, including screen mirroring, so that the passenger can operate an ABD unit using their own mobile device. As the tests were successful, they decided to proceed.
“That's why we are pleased to work with Amadeus to test these touchless luggage self-service units. This is just one of the many new measures that we are implementing in our terminals, as part of the Fly Safe program at Heathrow”, he added.
Upon completion of the proximity sensor tests, all check-in kiosks and ABD units can receive the system within weeks so that all passengers can access contactless check-in and bag drop-off.
Josue Isai Ramos Figueroa
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Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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