Aviation
Commercial /
Europe
Reimbursement
European Union airlines to guarantee compensation to passengers for canceled flights
Airbus A319 da Lufthansa
Por Wo st 01, CC BY-SA 3.0 de, via Wikimedia Commons
Rafael Ramos
9/30/2021
On Wednesday, the European Commission announced that 16 major airlines had agreed to reimburse passengers in the event of cancellation of flights within the European Union, in accordance with law.
“It is good news for consumers that airlines have cooperated during the dialogues and committed to respect passengers' rights and improve their communication,” said EU Justice Commissioner Didier Reynders.
The move happened because, during the phase when many flights had to be canceled because of the pandemic, the companies did not fulfill their commitment to reimburse passengers who had already purchased the tickets.
"In the initial phase of the pandemic, some airlines offered vouchers to passengers. They were acting against EU consumer protection rules. This was unacceptable," said Reynders.
Experts say the changes are very important to restoring consumer confidence in companies, which were so heavily affected (and still are) by the pandemic, in order to speed the recovery.
Embraer E-jet E190
KLM Cityhopper
Juke Schweizer, CC BY-SA 4.0, via Wikimedia Commons
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Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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