Aviation
Commercial /
Europe
because of the covid
Claims involving refunds become the majority of complaints in Portugal
Boeing 737
Ryanair
Gameplayzz, CC BY-SA 4.0, via Wikimedia Commons
Rafael Ramos
10/20/2021
Portugal's National Civil Aviation Authority (ANAC) has shown that claims involving refunds have come to lead the total number of passenger complaints in the first half of this year.
In semesters before the pandemic, complaints about this reason were very few.
The agency said 33.7% of the total complaints were about refunds, representing 1411. Second, 1270 complaints were about flight cancellations.
Complaints for flight delays took the 5th position, with 251 complaints compared to 1110 in the same period in 2020.
Flights in Portugal are also experiencing a resumption, and ANAC stated that "after another period marked by phases of confinement and restrictions on passenger movement, in May 2021, there was a resumption of flights and a consequent increase in passengers in the national airports.
This year, there were confinements in Portugal to block the advance of the delta variant, so that there were flight cancellations, which led passengers to ask for a refund.
ANAC cites the fact that the processing of some refund requests is manual, which leads to delays in the request. The leading companies in reimbursement requests are TAP and Ryanair.
The text contains information obtained from official sources in Portugal (publico.pt)
Boeing 737
Ryanair
Bene Riobó, CC BY-SA 4.0, via Wikimedia Commons
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Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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