Aviation
Commercial /
Brazil
Justice
Itapemirim is fined almost half a million reais by Procon in Rio de Janeiro
Airbus A320
Itapemirim
Imagem: Itapemirim
Rafael Ramos
3/30/2022
Itapemirim received yesterday (29) a fine of 468 thousand reais by the Procon of the State of Rio de Janeiro after canceling all its flights in December 2021, in breach of ANAC (National Civil Aviation Agency) rules.
ANAC establishes (Resolution No. 400/16) that the company must offer re-accommodation, full refund or other mode of transport, which is the consumer's choice, in the event of flight cancellation. However, Itapemirim did not prove that it had done so.
After an investigation, Procon do Rio found “abusive practice, failure to provide service and the duty to provide information”, in addition to non-compliance with consumer laws. The agency also claims that it was not answered in its inquiries.
“Canceling flights abruptly, and even during the holiday season, generated frustration and brought inconvenience to hundreds of consumers in Rio de Janeiro. Not providing information, nor offering the passenger the option to choose between re-accommodation, reimbursement or execution of the service by another modality is unacceptable”, declared the president of Procon-RJ, Cássio Coelho.
Since the beginning of its operations, Itapemirim has been involved in controversies, such as delays, flight cancellations and lack of payment to employees and suppliers.
Ross Parmly/Unsplash
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Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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