Infrastructure
airports /
Europe
neglect
Quadriplegic passenger is “forgotten” on plane at London airport
CC BY-SA 4.0
Rafael Ramos
6/10/2022
After taking a flight to Gatwick Airport, a quadriplegic passenger, who had asked airport staff to help her out of the aircraft with her wheelchair, was “forgotten”, waiting for the team for over an hour and a half. . The flight was British Airways, but the airport was responsible.
This fact was recorded last Saturday the 4th. "Shortly after I landed, the British Airways airline team came to me and said they were sorry, but the people who were supposed to help me off the plane wouldn't be there for 50 minutes . Time passed and I was told it would be another half hour on top of that. In the end, I was waiting an hour and 35 minutes," said Victoria Brignell, the girl with special needs.
In the end, a team from British Airways helped the girl out of the aircraft. Cases like this are not so rare, but this one gained repercussion on social networks, being denounced by friends. “Hi @Gatwick_Airport my disabled friend Victoria has been left waiting on a plane which has landed for an hour now. This is really unacceptable,” wrote Sonia Sodha, one of her friends.
The backlash was such that even former Paralympic Baroness Tanni Grey-Thompson said the case was unacceptable.
Victoria said she planned to file an official complaint against the airport as she also needed a special, narrower wheelchair that could be used in the aisle of the plane.
The airport administration apologized for the incident.
Ken Yam/Unsplah
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Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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