Aviation
Commercial /
Europe
after the suspension
Viva Air says it is unable to refund tickets; Avianca should help affected passengers
Airbus A320
Image: Viva Air
Rafael Ramos
3/7/2023
Colombian airline Viva Air affected around one million passengers due to the suspension of its operations. Low-Cost states on its website that the suspension is temporary and happens because of the delay in approval of the merger with Avianca by the Colombian authorities.
Affected passengers were at a loss for what to do. The company's website only says to wait for instructions from the Civil Aeronautics. Also, there is no refund forecast.
“We have to enter into a liquidation process and the first thing I need to think about is the well-being of the 1,200 people who are going to lose their jobs. Regarding tickets, the situation is already being addressed by the Civil Aeronautics, and, through the other airlines, passengers are being informed of the contingency plans. At this point, we don't have the capacity to develop the money. If we go into the liquidation process, the ticket money becomes the company's debt”, said Viva Air's CEO, Francisco Lalinde.
Avianca has already relocated more than 25,000 passengers on regular and special flights on domestic and international routes and made available 5 additional aircraft for passengers traveling to San Andrés, Santa Marta, Leticia, Medellín, Cartagena, Lima and Buenos Aires.
Avianca has extended the support period until March 12. Initially, the company would only fly affected Viva Air passengers free of charge until yesterday (March 6).
In addition, other companies are committed to transporting these people, as well as the Colombian Air Force itself, which transported more than 200 people who were stranded in San Andrés and Santa Maria with two Boeing C-40s.
Airbus A320
CC BY 2.0, via wikimedia commons
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Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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