Airbus A320neo CC BY-SA 2.0, via wikimedia commons
Commercial
Aviation
/ Brazil
Technology
Latam uses artificial intelligence in its ground operations
By: Rafael Ramos
On: 3/30/2023
Image: Latam
Latam Labs in partnership with Synaptic Aviation spent the last 12 months testing and developing a tool that uses artificial intelligence to reduce the average time of aircraft on the ground.
The tool monitors part of the company's airport operations using cameras to verify the efficiency and quality of services. Thus, Latam became the first Brazilian airline to use artificial intelligence in this way.
“With the data in hand, we achieved more operational efficiency and, consequently, a better experience for our customers, with quality and security. It is our commitment to constantly seek ways to make your journey simpler, faster and safer,” said Rafael Walker, Global Director of Customer Care for the Latam Airlines group.
Using cameras, the system captures data such as updates on expected takeoff times, gate utilization times and ground power supply unit connection times.
In addition, the system is able to prevent foreign object damage (FOD). The system manages to contribute to the safety of the entire process.
Rafael Ramos
Aviation enthusiast from an early age, he had his first contacts with the area developing that good old habit of spending dozens of hours in front of the screens of Micrsoft Flight Simulator and other simulators. With a solid background in various technological areas, including engineering and chemistry, Rafael has rejoined aviation as editor and author of articles and materials on our portal, providing invaluable help to the dynamics and expansion of the website and the aeronautical community, bringing us the news and updates so indispensable for us to remain current in our area of operation.
   
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